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Other email material by Kaitlin Duck Sherwood:

A Beginner's Guide to Effective Email

Finding Email Addresses

Why I Don't Like Electronic Greeting Cards

Email Bibliography

Humorous looks at email:

The Dark Side of Web Publishing

Email vs. Letters

Hyphenate or not -- Email or E-mail?

Overcome Email Overload with Eudora 5

Index

Excerpted from Overcome Email Overload with Eudora 5
Copyright © 2001 Kaitlin Duck Sherwood

Symbols

A

  • actions, filter
    • about 36
    • advanced 49
    • make label 39
    • make priority 50
    • mark importance 50
    • open message/mailbox 49
    • play sound 51
  • addressee list, suppressing 123, 125
  • addresses, policy 231
  • addressing methods
    • responding to 138
    • signaling importance with 197
    • see also Bcc, Cc, and To
  • advTHANKSance visual pun 120
  • alerts, disabling 53
  • ambiguity
  • archiving messages, benefits of 98
  • asterisks 168
  • attachments
  • audience, intended 20
  • auto-responders
    • dangers of 150
    • for blocking strangers 150
    • loops 152, 153
    • out-of-office messages 151
    • web interface to 223

B

  • backwards compatibility 23
  • Bcc:
    • about 123
    • dangers of 123
    • for reducing further traffic 123
    • origin of term 236
    • responding to 138
    • signaling unimportance with 199
  • blacklist 82
  • BLAH BLAH BLAH button 26, 178
  • buttons

C

  • capital letters, using 173
  • categories
    • humor 33
    • one per mailing list 33
    • organizing
      • by project 32
      • by sender 32
  • Cc:
    • dangers of 198
    • origin of term 236
    • responding to 138
    • signaling unimportance with 197
  • chain letters
    • about 129
    • responding to 147
    • starting 130
    • unintended consequences 129
  • classroom exercises 23
  • closing comments 136
  • composing messages, speed relative to reading 135
  • concrete references, see ambiguity
  • conditions, filter
    • about 36
    • combining 46
    • intersects nickname 41
  • confidential material 224
  • context
    • asking questions 161
    • expressing desire 163
    • importance of 156
  • corporate messages 224
  • courtesy responses 139
  • CRM software 221
  • culture, email 217
  • Customer Relationship Management software 221

D

  • debugging filters 56
  • deleting
    • as coping strategy 98
    • junk email 81
  • discouraging responses, see responses
  • discussion, see mailing lists
  • distribution lists, see mailing lists
  • distribution options, see addressing method

E

  • eCRM software 221
  • emailing lists, see mailing lists
  • emoticons
    • about 170
    • in business communications 170
    • training 229
  • emphasis
    • reducing ambiguity 167
    • using asterisks 168
  • EOM 197
  • Eudora
    • backwards compatibility 23
    • versions 23
  • excerpt bars, definition 26, 191
  • exercises, classroom 23

F

  • Fcc: 53
  • filter conditions, see conditions, filters
  • filters
    • about 35
    • actions, see actions, filter
    • corporate support for 223
    • debugging 56
    • definition of 21
    • Filters Window 37
    • for blacklisting 82
    • headers 44
    • manual
      • description of 38
      • for testing 56
      • how to run 47
    • order 61
    • outgoing 39, 53
    • real-world analogy 36
    • recipe for
      • adjusting priority 67
      • blocking pornography 79
      • confirmations and updates 72
      • coworkers 74
      • finding .EXE files 64
      • frequent correspondents 73
      • humor 70
      • junk mail 77
      • mailing lists 71
      • outgoing messages 86
      • people you know 76
      • strangers 85
    • testing 56
  • flame wars
  • Folder Carbon Copy, see Fcc
  • fonts 181
  • formality, for discouraging responses 117
  • format=flowed 191
  • formatting
    • dangers of 179
    • history of incompatibility 177
    • stripping 181
  • forum, see mailing lists
  • Full Name, in group nicknames 125

H

  • headers, showing 26, 178
  • history of email 177
  • hoaxes
    • about 130
    • recognizing 130
    • responding to 146
    • see also chain letters
  • HTML messages 180
  • humor
    • appropriateness 132
    • keyword in subject 132
    • responding to 148

I

  • identifying yourself 199
  • illegal uses of email 129, 230
  • in/out board 222
  • inappropriate messages
    • "me too" 127
    • chain letters 129
    • hoaxes 130
    • humor 132
    • junk email 133
    • providing alternatives to 222
  • intonational grouping 165
  • issues, one per message 205

J

  • jokes, see humor
  • junk email 133
    • reducing 109
    • responding to 136

K

  • keywords, see subject, signal words

L

  • labels
    • color 251
    • column in mailbox 31, 107
    • description of 30
    • editing 250
  • language
    • effect on perceived status 211
    • non-standard 174
  • legibility, history of incompatibilities 177
  • Light mode, description of 23
  • list loops, see mailing lists, loops
  • list server
    • description of 111
    • requesting help 113
  • listbot, see list server
  • listname address 111
  • listserv, see list server
  • long messages, danger of 206
  • loops

M

  • mailboxes
    • finding related messages 104
    • ordering with prefix 35
    • searching 102
    • sorting messages
      • by column 101
      • by multiple columns 101
      • read/unread danger 102
      • reverse 101
  • mailing lists
    • announcement lists 115
    • configuring for replies 219
    • dangers of external subscribers 218
    • definition 242
    • digests 114
    • duplicate messages 220
    • first message 111
    • for geographical areas 219
    • loops 137
    • managing 110-116
    • moderated 116
    • servers, see list servers
    • unsubscribing from 112
    • web interface to 218
  • manual filters, see filters, manual
  • marking done
    • by closing windows 99
    • by deleting 98
    • by filtering 47
    • by marking Read 99
    • by moving to inbox 48, 95
  • mass-mailings, establishing credibility 131
  • match conditions, see conditions
  • me too messages, don't send 127
  • menus, notation for 24
  • message body, see body
  • message preview pane
    • behavior 95
    • opening and closing 106
  • messages, finding 100-105
  • modifying received messages 191
  • monitor
    • making more room 105
  • mood watch 169

N

  • names
    • getting attention with 199
    • see also ambiguity, of names
  • negotiation vs. persuasion 171
  • next message
  • nicknames
    • definition of 243
    • Full Name in group nicknames 125
    • in filter conditions 40
  • No Reply Needed 118
  • notation, described 24
  • NRN 118
  • numbered outlines, dangers of 166

O

P

  • Paid mode, description of 23
  • paper vs. email
    • filing 32
    • inconsistent presentation 177
    • persuasion vs. negotiation 171
    • speed 155
    • typography 155
  • pencil button 191
  • personal use of email 230
  • persuasion vs. negotiation 171
  • place, see ambiguity, in place
  • placeholders, see ambiguity, making references concrete
  • policies 229
  • politeness
    • corresponding with strangers 137
    • in stationery 141
    • thank you/you're welcome 119, 136
  • Ponzi scheme 129
  • preview pane, see message preview pane
  • prewritten responses, see stationery
  • prioritizing
    • benefits of 29
    • see also organizing
  • priority levels
    • getting attention with 200
    • policy 227
    • potential futility of using 200
  • privacy, internal policies 230
  • pronouns, see ambiguity, of pronouns
  • pyramid scheme 129

Q

  • questions
    • implied 139
    • one per message 205
    • rhetorical 120
  • quoted material, see quotes
  • quotes
    • separating 207
    • shortening 209

R

  • regexp
    • definition of 245
    • where to find further information 42
  • reply to sender only 122
  • responding
  • responses
    • courtesy 139
    • discouraging closing comments 118
    • discouraging with formality 117
    • prewritten, see stationery
  • rhetorical questions 120

S

  • searches, saving 105
  • security 219
  • servers, policy on personal use 232
  • short verbal utterances 173
  • shortening
  • signal words
    • approved list 226
    • common 196
  • signatures
    • policies 227
    • showing status with 212
    • signaling end of message with 212
  • smileys, see also emoticons
  • software, determining correspondent's 178
  • spam, see junk email
  • speech disfluencies, see um and uh
  • speech vs. email
  • spell-checking 212
  • Sponsored mode, description of 23
  • stationery
  • status 211-213
    • language 211
    • showing explicitly 212
  • Stopping Spam (book) 136
  • strangers, messages from 137
  • strip formatting button 181
  • styled text
    • perceived idleness 180
    • stripping 180
  • subject
    • getting attention with 196
    • repeat in body 161
    • signal words 196
    • voting 129
  • summarizing to keep attention 206
  • suppressing addressee list 123, 125, 202

T

  • telephone vs. email 176, 232
  • templates, see stationery
  • terminology, about 24
  • testing filters 56
  • text-to-speech processors 170
  • thank you 119, 136
  • TIA 120
  • time, see ambiguity, in time
  • To: header, signaling importance with 197
  • to-do items
    • hiding finished messages 47
    • organizing by label 47
    • organizing by mailbox 48
  • toolbar, modifying 95-98
  • training 224

U

V

W

  • ways to look stupid 114, 124, 127, 130, 133, 137, 140, 152, 156, 159, 204
  • whitespace, in HTML messages 182
  • windows
    • customize toolbar 97
    • Filter Window 37
    • making smaller 105
  • word unwrapping, see unwrapping text
  • word wrapping 189
  • writing, nonstandard 174

Y