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Overcome Email Overload with Eudora 5Get Through Your Electronic Mail FasterExcerpted from Overcome Email Overload with Eudora 5, adapted for the World Wide Web. Copyright © 2001 Kaitlin Duck Sherwood
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Contents
Testimonials, Copyright page (boring), DedicationPreface
Chapter 1: Introduction
- Who Is This Book for?
- Overview of This Book
- Eudora Versions
- Additional Material
- Notation, Terminology, and Simplifications
- Tips
- Quotes
- Examples
- Summary
Chapter 2: Organize and Prioritize Your Messages
- Group by Category
- Eudora Filters
- Separate "To-Do" Messages from "Done" Messages
- How to Prioritize with Advanced Filter Actions
- How to Show Importance by (Not) Opening Messages and Mailboxes
- How to Make Importance More Obvious with the "Make Priority" Action
- How to Hear Importance with the "Play Sound" Action
- How to Keep Conversations Together
- How to Keep Conversations Together with Filters
- How to Keep Incoming and Outgoing Messages Together with FCC
- How to Test Your Filters
- Use Multiple Accounts to Group Messages
- Summary
Chapter 3: Useful Filter Recipes
- Filter Order
- Example Recipes
- Notation
- Notes
- Find .EXE Files
- Adjust the Priority Level
- Lower the Priority Level of Multiply Forwarded Messages
- File Jokes
- File Mailing Lists
- File Confirmations and Updates
- File Frequent Correspondents
- File Messages from Coworkers
- Skip Messages from People You Know
- File Junk
- Default Filter: I Don't Know You
- File Related Incoming and Outgoing Messages Together
- Summary
Chapter 4: Move Around Your Messages Quickly
- Move to the Next Message Easily
- How to Move to the Next Message with Keyboard Shortcuts
- How to Move to the Next Message by Filtering
- How to Move to Next Message by Transferring It to a Mailbox
- How to Put Buttons in the Toolbar
- How to Make Toolbar Buttons with Eudora for Mac OS
- How to Make Toolbar Buttons with Eudora for Windows
- Quickly Mark Messages "Done" or "To-Do"
- (Don't) Mark Messages Done by Deleting
- Mark "To-Do" Messages Unread
- Open "To-Do" Messages in Their Own Windows
- How to Find Messages
- How to Sort Mailboxes
- How to Find Messages in a Mailbox by Typing
- How to Show Related Messages
- How to Find Related Messages Over and Over (Mac OS only)
- How to Make More Room on Your Monitor
- More Keyboard Shortcuts
- Summary
Chapter 5: Reduce the Number of Incoming Messages
- Reduce the Number of Junk Email Messages
- Reduce the Number of Mailing List Messages
- Mailing List Administration
- When to Unsubscribe
- How to Unsubscribe
- Switch to Mailing List Digests
- Switch to Announcement-Only Mailing Lists
- Switch to Moderated Mailing Lists
- Reduce the Number of Messages from Acquaintances
- Write to Discourage Responses
- Discourage Third-Party Discussions
- Send Fewer Messages
- Educate Your Correspondents
- Summary
Chapter 6: Spend Less Time on Responses
- Don't Respond
- Don't Say "Thank You" or "You're Welcome"
- Don't Respond to Junk Email
- Don't Answer Messages from Strangers
- Don't Respond to Mailing List Loops
- Look at How You Were Addressed
- Read All Messages on a Topic before Responding to Any
- Use Prewritten Responses
- Use Auto-Responders
- Summary
Chapter 7: Reduce Ambiguity
- Provide Adequate Context
- Quote the Previous Messages
- Make References Concrete
- Repeat Subject in the Body
- Ask Detailed Questions
- Say What Action You Want
- "Vocal" Techniques for Reducing Ambiguity
- Summary
Chapter 8: Convey Emotional Tone
- Use Stand-ins for Gestures and Facial Expression
- Express Uncertainty
- Express Urgency
- In Defense of Nonstandard Writing
- If You Think Someone Insulted You
- Summary
Chapter 9: Make Messages Legible
- Use Styled Text Infrequently
- Make Web Sites Easy to Get to
- Send Attachments Infrequently
- Word Wrap
- Understand Quoting Styles
- "From " at the Beginning of a Line
- Summary
Chapter 10: Get and Keep Attention
- Get Attention
- Get Attention with Subject Headers
- Signal Importance with Addressing Method
- Use Your Correspondent's Name
- Identify Yourself to Strangers
- Use Priority Levels
- Keep Attention
- Make the Message Easy to Read
- Make Your Points Easy to Find
- Raise Your Perceived Status
- Show Status Explicitly
- Summary
Chapter 11: Improve Your Company's Email Effectiveness
- Improve Resources
- Web-based Mailing List Interface
- Security
- Eliminate Duplicates
- Develop a Good Web Site
- Develop Corporate- or Department-Wide Responses
- Good Email Software
- Provide Alternatives to Distracting Messages
- Where Are Your Colleagues?
- Out-of-Office Messages
- Filters
- Confidential Material
- Messages from the Company
- Provide Training
- Signal Words and Abbreviations in the Subject
- Signatures
- Priority Levels
- Voice Instead of Email
- Response Speed
- Write Email Well
- Emoticons
- Set Policy
- Personal Use
- Illegal Uses
- Privacy
- Addresses
- Attachments
- People Who Circumvent Technology Channels
- Email vs. Telephone
- Summary
